Introduction and Scope
ChangeNow ("the Company") maintains a commitment to cooperating with duly authorized law enforcement agencies while upholding our paramount obligation to user privacy and data protection. These guidelines delineate the procedures and requirements for submitting, processing, and responding to law enforcement requests for information.
Official Communication Channels
Primary Point of Contact All formal requests shall be directed to:
- Primary Email: compliance@changenow.io
- Secondary Email: support@changenow.io
Legal Registration Address
CHN Group LLC Euro House, Richmond Hill Road Kingstown, Saint Vincent, and the Grenadines
Mandatory Requirements
All requests must contain, without limitation:
- Full legal designation of the requesting authority
- Complete credentials of the authorized officer(s)
- Official contact information for verification purposes
- Detailed specification of the information being requested
- Comprehensive legal basis and jurisdiction under which the request is made
- All pertinent case identifiers and reference numbers
Technical Specifications
For efficient processing, please provide the relevant transaction ID's, wallet addresses and any other identifiers via text or in a separate XLSX or CSV file to ensure accuracy and minimize any errors while copying.
Processing Protocols and Timeframes
Standard Processing
- Initial review: 1-2 business days
- Complete processing: Up to 5 business days
- Complex matters: 5-15 business days, subject to scope and complexity
For matters involving:
- Imminent threat to life
- National security concerns
- Ongoing serious criminal activity
Mark clearly as "URGENT" with supporting justification
Authority Verification
The Company implements a multi-tiered verification process:
- Authentication of official credentials
- Validation of authorized communication channels
- Verification of jurisdictional authority
- Assessment of supporting documentation
Confidentiality and Data Protection
Information Security
- All communications are treated with strict confidentiality
- Data transmission occurs through secure channels
- Information retention adheres to applicable privacy laws
- Disclosure limitations are strictly enforced
Jurisdictional Considerations
The Company reserves the right to:
- Review requests for jurisdictional compatibility
- Require additional documentation
- Decline requests that do not meet legal requirements
- Notify affected parties where legally mandated
Updates and Modifications
These guidelines are subject to revision without prior notice to maintain compliance with evolving legal requirements and operational needs.
Liability Limitations
ChangeNow expressly disclaims:
- Responsibility for technical errors or omissions
- Liability for processing delays
- Guarantees of data availability
- Warranties regarding information accuracy
The Company maintains discretion in determining the appropriate response to each request based on legal requirements, operational capabilities, and resource availability.
